10. PRIVACY POLICY
10.1. We respect your privacy and we shall take all reasonable measures to protect it. This Privacy Policy applies to all users of our Website, related mobile sites and software applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.
10.2. The purpose of this Privacy Policy is to set out how, why and when Honey uses your Personal Information. It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
10.3. We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.
In this Privacy Policy, the terms –
- “we”, “us” or “our” refers to Honey.
- “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
- “user(s)” refers to anyone registered or unregistered on our Platforms and has provided us with a unique username/email and password as well as other Personal Information in order to order goods on our Platforms.
10.4. If you are below the age of 18 years, you may not use our Platforms.
10.5. Honey processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our Platforms we collect and process some Personal Information. When you become a registered or unregistered user, we have to collect and process your Personal Information to render our services to you.
When you use our Platforms, we may collect Personal Information including but not limited to:
- Name and surname;
- Email address;
- Physical address;
- Billing address;
- Gender;
- Mobile phone number;
- Online identifiers;
- Date of birth; and/or
- Identification number.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
10.6. You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
We process the Personal Information we collect and receive to:
- identify you;
- create a user account for you; and/or
- enter into a contract with you.
As a user, we also process your Personal Information in order to:
- fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods.
- provide you with information, products or services you request from us.
- communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
- notify you about changes to our services and products.
- send you information about competitions, products or services that may interest you.
- get feedback from you which we need to develop our products and services.
We keep your Personal Information for as long as:
- we need it to provide our Platforms, products or services to you.
- it is necessary to uphold the contract between you and us.
- you have agreed to us keeping your Personal Information subject to; your request for us to stop processing your Personal Information and your discontinued use of our Platforms.
10.7. By accessing and using the Platform, you consent to us using your Personal Information.
10.8. You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic machines, messaging apps, email and/or SMS notifications by opting out of any direct marketing communications we may send to you.
10.9. We do not sell your personal information to third parties for their marketing or any other purposes.
10.10. We may provide or make your Personal Information available to:
- our employees, the staff of Honey and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the marketing, ordering, collection or delivery of goods.
- law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity;
- Courier companies, in order for them to liaise directly with you regarding any goods you have purchased or for any other purpose which may require their involvement; and/or
- Bulk SMS and/or messaging companies in order for them to send you opt-in direct marketing communications.
10.11. Should you disclose your Personal Information to any third party other than Honey, Honey shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.